Enloe patient satisfaction soars

Enloe Medical Center has seen a significant rise in its patient-satisfaction rating over the past four years, putting it in the top 25 percent of hospitals in the nation.

Since 2007, when Enloe’s reputation was tarnished following the deaths of three surgery patients and the ensuing malpractice lawsuits, Enloe’s patient-satisfaction rating climbed from the second percentile to the 75th percentile, based on results from a survey called the Healthcare Consumer Assessment of Hospital Providers, which measures such things as the cleanliness of a patient’s room and how effectively his or her pain was managed.

Over the past four years, Enloe has made efforts to improve its patient care, ensuring its staff is provided with all the necessary equipment and training and that employees are fostering a friendly and informative environment.

By raising its score out of the bottom percentile, the hospital avoided losing about $1 million a year in government payments.